Reducing Missed Appointments

Part of paid clinical trials in Baltimore, Maryland.

Sponsor
Hugo W. Moser Research Institute at Kennedy Krieger, Inc.
Study ID
NCT06915480
Phase
PHASE3
Status
Recruiting
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Conditions

  • Neurodevelopmental Disorders

Eligibility Criteria

Sex
ALL
Age
1 Month - 24 Years
Healthy Volunteers
Not accepted

Interventions

  • Reminder message and patient navigation — BEHAVIORAL
    This study will evaluate the combination of pre-appointment messages and patient navigation services.

Study Details

There are four goals of this project: (1) To examine the impact of different appointment reminder messages on appointment attendance; (2) to determine the added benefit of a patient navigator reaching out in advance of appointments to families at elevated risk of missing their appointment, and determine the most common barriers families face in appointment attendance; (3) to evaluate which patients are at highest risk of missing their appointment, and to determine the effectiveness of the intervention trial across different patient risk levels; and (4) to examine if the missing appointment interventions increase the socioeconomic diversity patients.

Key Dates

Start date
Dec 29, 2025
Status verified
Mar 2026
Primary completion
Dec 31, 2026
Completion
Dec 1, 2027

Study Design

Enrollment
5,000 participants (estimated)
Allocation
RANDOMIZED
Intervention model
FACTORIAL
Primary purpose
HEALTH_SERVICES_RESEARCH

Arms

  • Active Comparator: Standard message, no navigator
    This arm represents the standard operating procedures. It includes basic appointment information and no personal assistance with appointment navigation.
  • Experimental: Standard message with navigator
    This arm represents the standard pre-appointment reminder message. This arm will include personal assistance with appointment navigation.
  • Experimental: Enhanced message #1, no navigator
    This arm represents a novel pre-appointment reminder message based on existing scientific literature. This arm will not include personal assistance with appointment navigation.
  • Experimental: Enhanced message #1 with navigator
    This arm represents a novel pre-appointment reminder message based on existing scientific literature. This arm will include personal assistance with appointment navigation.
  • Experimental: Enhanced message #2, no navigator
    This arm represents a second novel pre-appointment reminder message based on existing scientific literature. This arm will not include personal assistance with appointment navigation.
  • Experimental: Enhanced message #2 with navigator
    This arm represents a second novel pre-appointment reminder message based on existing scientific literature. This arm will include personal assistance with appointment navigation.

Primary Outcome Measure

Patient appointment no-show [ Time Frame: 6 months ]

Central Contacts

Locations (1)

FacilityCityStateZIPSite coordinators
Kennedy Krieger InstituteBaltimoreMaryland21211
Luke Kalb
443-923-9439
Luther Kalb, PhD (PRINCIPAL_INVESTIGATOR)

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Kennedy Krieger Institute· Baltimore, MD

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