Informing Low-acuity Emergency Department Patients of Non-emergent Resources (2)

Part of paid clinical trials in Danville, Pennsylvania.

Sponsor
Geisinger Clinic
Study ID
NCT07185828
Status
Recruiting
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Conditions

  • Behavior Change Interventions
  • Emergency Service, Hospital

Eligibility Criteria

Sex
ALL
Age
18 Years - N/A
Healthy Volunteers
Not accepted

Interventions

  • Contact your PCP — BEHAVIORAL
    Text messages will be sent and discharge paperwork will be modified to encourage contacting a primary care provider.
  • Use Intelligent Triage — BEHAVIORAL
    Text messages will be sent and discharge paperwork will be modified to encourage using Intelligent Triage.

Study Details

The goal of this campaign is to reduce unnecessary visits to a Geisinger emergency department (ED). In this campaign, patients will be assigned to receive or not receive outreach following ED discharge with a low-acuity visit designation. Outreach will occur via a text message the day after discharge from the ED as well as information added to the patient's after visit summary (AVS). Depending on the assigned condition, it will include calls to see their primary care provider (PCP) or use an Intelligent Triage tool. The study will assess whether ED use within the following 120 days differs across patients in different outreach conditions (current standard practice vs contact your PCP vs use Intelligent Triage). It will also examine whether patients follow through on the message-specific calls to action differently across conditions.

Key Dates

Start date
Apr 15, 2025
Status verified
Mar 2026
Primary completion
May 31, 2026
Completion
Aug 31, 2026

Study Design

Enrollment
8,286 participants (estimated)
Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH

Arms

  • No Intervention: Control
    This arm will receive no intervention outside of usual care.
  • Experimental: Contact your PCP
    Intervention content emphasizes contacting a primary care provider (content will vary slightly based on whether the patient has a Geisinger PCP)
  • Experimental: Use Intelligent Triage
    Intervention content emphasizes using Intelligent Triage to assess symptoms.

Primary Outcome Measure

Return to Geisinger ED [ Time Frame: within 120 days following day of discharge ]

Central Contacts

Locations (1)

FacilityCityStateZIPSite coordinators
GeisingerDanvillePennsylvania17822
Amir Goren, PhD
[email protected]
570-214-4395

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By research site
Geisinger· Danville, PA

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