The e-SINCERE Study

Part of paid clinical trials in Salt Lake City, Utah.

Sponsor
Andrea Wallace
Study ID
NCT07174466
Status
Recruiting
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Conditions

  • Digital Health Literacy
  • Health Services Utilization
  • Social Determinants of Health (SDOH)

Eligibility Criteria

Sex
ALL
Age
18 Years - N/A
Healthy Volunteers
Accepted

Interventions

  • Standard Referral to 211 — OTHER
    Participants receive a standard referral to United Way 211 for assistance with social needs. 211 specialists contact referred patients, provide available service referrals, and follow up in an ad-hoc manner as per standard 211 protocols.
  • e-SINCERE (Phone Support) — BEHAVIORAL
    Participants receive a study-provided cellphone to ensure stable phone access. Using this device, participants are connected to United Way 211 specialists, who provide referral services for identified social needs. This intervention focuses on overcoming communication barriers that might otherwise prevent successful service connection.
  • e-SINCERE (Digital Navigation) — BEHAVIORAL
    Participants receive a study-provided TracFone and direct support from a trained Digital Navigator. The Digital Navigator assists participants with accessing United Way 211 services, troubleshooting barriers to phone or internet use, and reinforcing follow-through on referrals. This arm is designed to provide enhanced, structured navigation support to address digital access barriers and increase successful service connections.

Study Details

The e-SINCERE study will evaluate whether providing stable cell phones and digital navigation assistance helps patients overcome ICT barriers and connect more successfully with community services. The study will begin with patients in the UHealth ED, with additional sites added in the future, and will involve working with community service providers and policy leaders to refine and implement the intervention. Findings from this study may guide the development of future programs and policies to improve access to services for patients facing economic and technological barriers.

Key Dates

Start date
Aug 8, 2025
Status verified
Sep 2025
Primary completion
Aug 31, 2028
Completion
Aug 31, 2029

Study Design

Enrollment
600 participants (estimated)
Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH

Arms

  • Active Comparator: Arm 1: Control - Standard Referral to 211
    Participants receive usual care plus a referral to United Way 211 for assistance with social needs. No additional study-provided phone or navigation support is given.
  • Experimental: Arm 2: Phone - Bridge Phone to 211
    Participants receive a study-provided cellphone to ensure stable phone access. They are connected by phone to United Way 211 for assistance with social needs.
  • Experimental: Arm 3: Navigation - Digital Navigator + 211
    Participants receive a study-provided cellphone and direct support from a Digital Navigator. The Navigator assists participants in accessing United Way 211 and helps troubleshoot barriers to connecting with services.

Primary Outcome Measure

Successful connection to community social services (any service) [ Time Frame: 6 months after randomization ]

Central Contacts

Locations (1)

FacilityCityStateZIPSite coordinators
University of UtahSalt Lake CityUtah84112-

Find similar trials in Salt Lake City, UT

By research site
University of Utah· Salt Lake City, UT

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