Patient Care Outreach, Navigation, Technology and Support 2.0

Part of paid clinical trials in San Francisco, California.

Sponsor
University of California, San Francisco
Study ID
NCT06648278
Status
Recruiting

Conditions

Eligibility Criteria

Sex
ALL
Age
18 Years - N/A
Healthy Volunteers
Not accepted

Interventions

  • Patient Navigation Program — BEHAVIORAL
    Online health tool
  • Quality-of-Life (QOL) Assessment — OTHER
    Online surveys to assess QOL
  • Survey Administration — OTHER
    Ancillary studies

Study Details

This is a feasibility study employing virtual patient navigation for underserved individuals who speak English, Chinese or Spanish and were diagnosed with breast cancer or cardiovascular disease to determine the extent of usability for a virtual patient navigation portal serving people in underserved communities. While not able to entirely replace in-person interactions, virtual patient navigation may be used to expand reach and availability of navigation services to a much greater segment of the population.

Key Dates

Start date
Aug 10, 2023
Status verified
Jan 2026
Primary completion
Feb 28, 2027
Completion
Feb 28, 2027

Study Design

Enrollment
260 participants (estimated)
Allocation
NA
Intervention model
SINGLE_GROUP
Primary purpose
HEALTH_SERVICES_RESEARCH

Arms

  • Experimental: Health services research (Patient COUNTS2)
    Participants attend focus groups to help further develop the patient portal and navigation program to expand to other groups. Participants use in-person navigation program and complete data collection and surveys over 15 minutes via web portal at baseline and 6 months and user experience survey at end of program participation.

Primary Outcome Measure

Proportion of participants who reported satisfaction with COUNTS program [ Time Frame: Up to 6 months ]

Central Contacts

Locations (2)

FacilityCityStateZIPSite coordinators
University of California, San FranciscoSan FranciscoCalifornia94143
Laura Allen
415-818-7143
877-827-3222
Scarlett L Gomez, PhD (PRINCIPAL_INVESTIGATOR)
Zuckerberg San Francisco General HospitalSan FranciscoCalifornia94110
Laura Allen
415-818-7143

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