Phone Outreach Nudges Among Individuals Losing Medicaid Coverage

Part of paid clinical trials in Sacramento, California.

Sponsor
Covered California
Study ID
NCT06454019
Status
Enrolling By Invitation

Conditions

  • Behavioral Economics
  • Health Insurance

Eligibility Criteria

Sex
ALL
Age
N/A - N/A
Healthy Volunteers
Not accepted

Interventions

  • Phone Outreach — BEHAVIORAL
    Phone outreach to individuals losing Medicaid and auto-enrolled into Covered California plan to nudge them to act
  • Standard Notice — BEHAVIORAL
    Standard notification letter without phone outreach to individuals losing Medicaid and auto-enrolled into Covered California plan to nudge them to act

Study Details

In May 2023, Covered California, California's ACA marketplace, implemented its automatic enrollment program for individuals losing Medicaid coverage, as defined by Senate Bill 260. If individuals are found eligible for subsidized marketplace coverage, individuals will be automatically enrolled in the lowest cost silver plan available to them, but individuals must still take action to confirm their plan or pay their first month's premium. To identify whether the phone outreach is the effective outreach strategy to increase take-up in this population, Covered California implemented this intervention. The results of this evaluation will inform operational and budgeting decisions.

Key Dates

Start date
Aug 1, 2023
Status verified
Jun 2024
Primary completion
Sep 1, 2024
Completion
Nov 1, 2024

Study Design

Enrollment
60,045 participants (estimated)
Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH

Arms

  • Experimental: Control Group without a phone call
    Control Group was assigned to receive no phone outreach
  • Experimental: Treatment Group with a phone call
    Treatment group was assigned to receive a phone call from Covered California call center

Primary Outcome Measure

Health Plan Effectuation [ Time Frame: within 30 days from the start date of plan they are auto-enrolled into ]

Locations (1)

FacilityCityStateZIPSite coordinators
Covered CaliforniaSacramentoCalifornia95835-

Find similar trials in Sacramento, CA

By research site
Covered California· Sacramento, CA

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