Enrollment Barriers, Procedural Denials, and Loss of Medicaid Coverage

Conditions

• No Medicaid Coverage

Eligibility Criteria

Sex

ALL

Age

50 Years - N/A

Healthy Volunteers

Not accepted

Interventions

• Outbound phone call — OTHER
  Participants will receive either a live or pre-recorded outbound phone call

Study Details

The goal of this study is to try new outreach methods to improve access to Medicaid for those who lost Medicaid for procedural reasons. The main questions it aims to answer are: 1. How does a live phone call from a Navigator impact Medicaid enrollment among people who lost Medicaid coverage for procedural reasons? 2. What is the effectiveness of outreach using a live call rather than a pre-recorded call?

Key Dates

Start date

Feb 12, 2025

Status verified

Apr 2026

Primary completion

Feb 28, 2027

Completion

Dec 31, 2027

Study Design

Enrollment

230,000 participants (estimated)

Allocation

RANDOMIZED

Intervention model

PARALLEL

Primary purpose

OTHER

Arms

• Experimental: Live Outreach
  People in this cohort will receive a live outbound call from a Navigator
• Experimental: Pre-recorded Outreach
  People in this cohort will receive a pre-recorded outbound call providing a hotline number
• No Intervention: No outreach
  People in this cohort will not receive outreach of any kind

Primary Outcome Measure

Number of people who successfully renew their Medicaid coverage within 3 months of receiving the live outbound call [ Time Frame: 3 months ]

Central Contacts

• Rebecca Myerson, PhD
  608-263-2082
  [email protected]

Locations (1)

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