Promoting Equitable Access to Language Services in Health and Human Services

Conditions

• Appropriate Use of Language Across Services

Eligibility Criteria

Sex

ALL

Age

18 Years - N/A

Healthy Volunteers

Accepted

Interventions

• System level Language Access (LA) intervention — OTHER
  Culturally and linguistically appropriate and HL informed strategies and materials/toolkit for community members, patients, and health care providers and staff. Findings from the preparatory work and pre-implementation phase and discussions with key partners will inform the co-design of intervention strategies.

Study Details

This is a community-based study that will engage community and health care stakeholders to develop, implement, and evaluate a Health Literacy (HL)-informed, culturally- and linguistically- sensitive approach to improving language access services for patients with limited English proficiency (LEP) to promote health equity and reduce disparities in preventive health services use and health outcomes in New York City (NYC). This study will have a total of 4 phases that include a preparatory work phase (Non-Human Subjects Research), a pre-implementation phase, an implementation phase, and a post-implementation phase. Findings from the preparatory work and pre-implementation phase and discussions with key partners will inform the co-design of intervention strategies and endpoints for the later phases (implementation and post-implementation phase).

Key Dates

Start date

Apr 29, 2024

Status verified

Jan 2026

Primary completion

Jul 31, 2026

Completion

Aug 31, 2026

Study Design

Enrollment

17,500 participants (estimated)

Arms

• Arm: Post-visit survey of Patients/Caregivers (pre-implementation)
• Arm: H+H EHR reports of Patients (pre-implementation)
• Arm: Community survey of Community members (pre-implementation)
• Arm: Key stakeholder interviews of Patients/Caregivers/Community Members (pre-implementation)
• Arm: Key stakeholder interviews of NYC H+H Leadership/Providers/Staff (pre-implementation)
• Arm: Key stakeholder interviews of CBO Leadership/Staff (pre-implementation)
• Arm: Post-visit survey of Patients/Caregivers (post-implementation)
• Arm: H+H EHR reports of Patients (post-implementation)
• Arm: Community survey of Community members (post-implementation)
• Arm: Key stakeholder interviews of Patients/Caregivers/Community Members (post-implementation)
• Arm: Key stakeholder interviews of NYC H+H Leadership/Providers/Staff (post-implementation)
• Arm: Key stakeholder interviews of CBO Leadership/Staff (post-implementation)

Primary Outcome Measure

Percentage of appropriate interpreter use [ Time Frame: up to Year 2 ]

Central Contacts

• Hsiang Yin, MD
  212-562-2821
  [email protected]
• Andy Weng Zheng
  212-562-2821
  [email protected]

Locations (3)

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