Medical Scheduler - Part Time / Bi-lingual
Sanford, FLPart-time
Behavioral Health Market Context
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Job Description
Customer Service guidelines as set forth by the company.
• Other responsibilities as assigned
EDUCATION AND EXPERIENCE
• High School Diploma or equivalent
• Minimum 1 year of telephone or customer service experience
• Minimum 1 year of medical experience
KNOWLEDGE, SKILLS AND ABILITIES
• Typing/keyboarding 35 wpm
• 10-key adding machine
• Computer literacy
• Effective verbal and listening communication skills
• Ability to manage heavy call volumes
• Ability to work well independently and with others
ADDITIONAL QUALIFICATIONS
1. Bilingual a plus, but not required
RELATIONSHIP REPORTING
1. Reports to the Medical Scheduling Manager
PHYSICAL REQUIREMENTS
• Ability to see and read computer screen and printed materials with or without vision aids
• Ability to sit, stand, or view a computer screen for extended periods of time
• Ability to perform repetitive hand and wrist motions for extended periods of time
• Other responsibilities as assigned
EDUCATION AND EXPERIENCE
• High School Diploma or equivalent
• Minimum 1 year of telephone or customer service experience
• Minimum 1 year of medical experience
KNOWLEDGE, SKILLS AND ABILITIES
• Typing/keyboarding 35 wpm
• 10-key adding machine
• Computer literacy
• Effective verbal and listening communication skills
• Ability to manage heavy call volumes
• Ability to work well independently and with others
ADDITIONAL QUALIFICATIONS
1. Bilingual a plus, but not required
RELATIONSHIP REPORTING
1. Reports to the Medical Scheduling Manager
PHYSICAL REQUIREMENTS
• Ability to see and read computer screen and printed materials with or without vision aids
• Ability to sit, stand, or view a computer screen for extended periods of time
• Ability to perform repetitive hand and wrist motions for extended periods of time
Qualifications
- •High School Diploma or equivalent
- •Minimum 1 year of telephone or customer service experience
- •Minimum 1 year of medical experience
- •Typing/keyboarding 35 wpm
- •10-key adding machine
- •Computer literacy
- •Effective verbal and listening communication skills
- •Ability to manage heavy call volumes
- •Ability to work well independently and with others
- •Ability to see and read computer screen and printed materials with or without vision aids
- •Ability to sit, stand, or view a computer screen for extended periods of time
- •Ability to perform repetitive hand and wrist motions for extended periods of time
Benefits
Responsibilities
- •The Medical Scheduler is responsible for scheduling patient appointments by telephone within the guidelines set by True Health
- •Answer incoming calls from patients who are requesting appointments
- •Schedule appointments on the computer within the guidelines set by True Health
- •Answer patient questions as needed and within the scope of responsibilities
- •Follow Customer Service guidelines as set forth by the company
- •Other responsibilities as assigned
- •Reports to the Medical Scheduling Manager
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