Store Manager

KOHLS

Westerville, OHFull-time

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Qualifications

  • •Must be 18 years of age or older
  • •Experience supervising 20 or more associates, including the responsibility for performance management and making employment decisions
  • •Great verbal/written communication and interpersonal skills
  • •Excellent decision-making and problem-solving skills
  • •Strong people management skills and ability to develop talent
  • •Flexible availability, including days, nights, weekends, and holidays
  • •3 more items(s)

Responsibilities

  • •As Store Manager you will provide oversight and leadership for the entire store team
  • •You are the primary leader for delivering customer experience and associate engagement
  • •You will teach, coach and develop associates to deliver excellent service, merchandising expertise and consistent operational execution
  • •You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability
  • •Guide profitable sales, meet store financial plans and accomplish performance goals through strategic decisions and leadership of the store team
  • •Achieve payroll plan by managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is sufficiently staffed
  • •Recruit and make hiring, pay and termination decisions for all levels of store personnel including store management
  • •Manage associate relations issues including performance management, and ensure associates follow company policies
  • •Manage the training process for new hires on Kohl’s culture, product knowledge, selling practices and other associate responsibilities, holding all associates accountable to individual goals (e.g., credit, loyalty)
  • •Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates
  • •Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures
  • •Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention
  • •Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer
  • •Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment
  • •Create a compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates, ensuring speed of point of sale and customer services exceed standards and customer expectations
  • •All manager roles at Kohl’s are responsible for:
  • •Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture
  • •Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
  • •Modeling, enforcing and providing direction and guidance to associates
  • •Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues
  • •Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
  • •Monitoring and adjusting resources as the business dictates to support customer needs and workload demands
  • •Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results
  • •Managing talent, including hiring, training, developing, and supervising
  • •Accomplishing multiple tasks within established timeframes
  • •Training, monitoring and reinforcing company policies, procedures, standards and guidelines
  • •Adhering to company safety policies and ensuring the safety of associates and customers
  • •Other responsibilities as assigned
  • •25 more items(s)
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