Overnight Closer

Benefits

Qualifications

• •Honesty and good work ethic
• •Strong customer service skills
• •Basic computer proficiency
• •Talking in person or on the phone at least 75% of the shift
• •Must be able to lift to 50 lbs
• •less than 30% of the time
• •3 more items(s)

Responsibilities

• •Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests
• •Greet/meet potential members, providing a great customer experience
• •Handle front desk related tasks:
• •Answering phone calls in a polite and friendly manner to assist with questions or concerns
• •Taking info calls and tours
• •Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information
• •Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed
• •Help maintain the neatness/cleanliness of the club
• •Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs
• •Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem
• •Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed
• •Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language
• •Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner
• •Standing and walking at least 75% of the shift
• •11 more items(s)