Sales Associate

Benefits

Qualifications

• •At least 16 years old
• •Available to work a flexible schedule
• •Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices)
• •Good communicator with the ability to engage with customers
• •Able to handle customer interactions and potential issues/concerns courteously and professionally
• •Use basic information-gathering skills to solve problems
• •Ability to learn procedural knowledge acquired through on- the-job training
• •Must be able to remain in a stationary, upright position for 80% of the time
• •5 more items(s)

Responsibilities

• •Key qualities include excellent people and sales skills, attention to detail in keeping merchandise organized, ensuring the floor is always well-stocked, and providing seamless checkout experiences at the register
• •Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently
• •Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations
• •Engage in suggestive selling while staying informed on product availability
• •Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales
• •Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible
• •Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner
• •Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment
• •Frequently operate cash register
• •Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• •Frequently ascend/descend ladders in order to retrieve and put away stock
• •Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• •Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers
• •Must be able to exchange accurate information in these situations
• •Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• •Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• •Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• •14 more items(s)